Key Points
- Do not rely on a marketing page as the contract for an existing subscription. Billing inside the app shows the confirmed plan and access period.
- Selecting a plan is not payment, and a trial or active status is not confirmation that Shopify collected a payment.
- The trial, plan-change, renewal, and cancellation states shown in Billing are separate from a data-deletion request.
- Pro remains available only where an existing confirmed contract grants it; it is not offered as a new continuation from Starter or Growth.
- Use Billing to inspect or request the available change. If Billing cannot confirm the result, contact Support with the displayed request ID.