Help Center

Disconnecting Sources and Managing Data

Disconnecting a source, stopping renewal, uninstalling, and requesting deletion are different actions.

Key Points

  • Disconnecting an advertising source stops future authorised sync for that connection; retained historic spend may remain in existing results.
  • Stopping renewal changes the subscription lifecycle. It does not itself uninstall the app or request deletion.
  • Uninstalling revokes store access and starts the applicable Shopify lifecycle; it is not a promise that every retained copy disappears immediately.
  • A deletion request begins a verified asynchronous process. Submission is not completion; use the request status or Support to continue.
  • Open Settings → Data & Privacy for store controls, or use external Support if you can no longer enter the app.