Help Center

Why Results Change or Differ from Shopify

A difference usually starts with scope, dates, refunds, time zone, costs, or source freshness—not proof that either system is wrong.

Key Points

  • Compare the same store time zone and completed date range first.
  • Check whether discounts, refunds, customer-paid shipping, store shipping cost, fees, and advertising spend are included on both sides.
  • A source update or corrected cost can legitimately change a later calculation.
  • Open the result breakdown and its source timestamps; do not treat the difference alone as evidence that Shopify is wrong.